1. Business and Data-Handling Identity

For the purposes of this Privacy Policy:

Website and Brand Name: Mastiwala.in
Business Name: BigVed Company
Website: www.mastiwala.in

BigVed Company is responsible for determining the purposes and methods for which personal information collected through Mastiwala.in is processed, subject to applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

Mastiwala.in

Customer accounts

Checkout and order pages

Email communications

Customer-support enquiries

Payment and transaction processes

Shipping and delivery processes

Return, replacement, cancellation, and refund requests

Cookies and similar website technologies

Advertising or analytics tools enabled on the website

This Privacy Policy does not apply to independent third-party websites or services that operate under their own privacy policies.

 

3. Information We May Collect

Depending on how you use Mastiwala.in, we may collect the following categories of information.

3.1 Identity Information

We may collect:

Full name

Recipient name

Account username

Age or confirmation that you are 18 years or older

Information reasonably required to verify an order or request

3.2 Contact Information

We may collect:

Email address

Mobile number

Billing address

Shipping address

City, district, state, and PIN code

Delivery landmark or delivery instructions

3.3 Order and Transaction Information

We may collect:

Order number

Products ordered

Product variation, size, or quantity

Order value

Shipping charges

Discounts or coupon information

Payment status

Payment method

Invoice and tax details

Cancellation, return, replacement, or refund details

Courier and tracking information

3.4 Payment Information

Online payments may be processed through independent payment gateways, banks, UPI providers, card networks, or other authorised payment-service providers.

Depending on the payment method, the payment provider may collect:

Card-related information

UPI ID

Bank or wallet information

Billing information

Transaction authentication details

Mastiwala.in and BigVed Company generally do not receive or store your complete card PIN, UPI PIN, banking password, complete card security credentials, or OTP.

We may receive limited transaction information such as:

Payment reference number

Payment status

Payment method

Amount paid

Refund status

Payment failure information

3.5 Customer-Support Information

When you contact us, we may collect:

Email address

Order information

Complaint details

Product-related questions

Photographs or videos

Unboxing videos

Return or refund evidence

Previous communication records

Information voluntarily included in your message

Please do not send medical records, banking passwords, UPI PINs, card PINs, OTPs, or other unnecessary confidential information through email.

3.6 Device and Technical Information

When you visit Mastiwala.in, certain technical information may be collected automatically, including:

Internet Protocol or IP address

Browser type

Device type

Operating system

Approximate location based on IP address

Referring page or website

Pages visited

Date and time of access

Session information

Website interaction information

Error logs

Security and fraud-prevention information

3.7 Cookie and Analytics Information

Subject to the technologies enabled on Mastiwala.in, we may collect information through:

Cookies

Pixels

Tags

Local storage

Analytics tools

Advertising technologies

Session identifiers

Similar tracking technologies

More information is provided in the Cookies section of this Privacy Policy.

4. How We Collect Information

We may collect personal information:

Directly from you

When you place an order

When you create an account

When you enter billing or delivery information

When you make a payment

When you contact customer support

When you request cancellation, return, replacement, or refund

Automatically through cookies or technical tools

From payment gateways

From courier and logistics partners

From fraud-prevention or verification providers

From service providers assisting with website operations

Where legally permitted, from publicly available or authorised sources

5. Why We Use Personal Information

We may process personal information for legitimate and lawful business purposes, including:

Providing access to Mastiwala.in

Creating and maintaining customer accounts

Processing and confirming orders

Processing payments

Generating invoices

Packing and dispatching products

Delivering orders

Providing order-tracking updates

Verifying Cash on Delivery orders

Communicating about an order

Providing customer support

Handling cancellations

Processing returns, replacements, and refunds

Resolving complaints and grievances

Detecting fraud, misuse, or unauthorised transactions

Protecting customers, the website, and the business

Maintaining financial, GST, accounting, and transaction records

Improving website performance and user experience

Measuring website traffic and advertising performance

Sending marketing communication where permitted

Complying with legal, regulatory, tax, or law-enforcement requirements

Establishing, exercising, or defending legal claims

We will not knowingly process personal information for an unlawful purpose.

6. Consent

Where consent is required, we may request consent before collecting or using personal information for a specific purpose.

Consent should be:

Voluntary

Specific

Informed

Clear

Connected to the stated purpose

For example, separate consent may be requested for:

Promotional emails

Marketing cookies

Advertising technologies

Optional analytics tools

Any optional use not necessary to complete an order

You may withdraw consent for future processing by contacting us through the privacy email provided in this policy.

Withdrawal of consent will not affect processing already lawfully completed before the withdrawal.

We may continue processing information where it remains necessary to:

Complete an existing order

Provide a requested service

Process a refund

Maintain legally required records

Prevent fraud

Comply with law

Resolve or defend a legal claim

7. Information Necessary to Complete an Order

Certain personal information is necessary to process and deliver an order, including:

Customer or recipient name

Delivery address

PIN code

Active contact details

Order details

Payment or Cash on Delivery information

If you do not provide the required information, we may be unable to process, verify, dispatch, or deliver your order.

8. Cookies and Similar Technologies

Mastiwala.in may use cookies and similar technologies to operate and improve the website.

8.1 Essential Cookies

Essential cookies may be required for:

Website security

Cart functionality

Checkout

Login sessions

Order processing

Fraud prevention

Remembering privacy preferences

Disabling essential cookies may prevent some parts of the website from functioning correctly.

8.2 Functional Cookies

Functional cookies may help:

Remember customer preferences

Save cart information

Remember selected options

Improve website convenience

8.3 Analytics Cookies

Where enabled, analytics tools may help us understand:

How visitors use the website

Which pages are visited

How long users remain on a page

Which technical errors occur

How website performance can be improved

Analytics Services Used:
Google Analytics mastiwala

8.4 Advertising Cookies and Pixels

Where enabled, advertising technologies may be used to:

Measure advertising performance

Understand whether an advertisement resulted in a website visit or order

Create website visitor audiences

Limit repeated advertisements

Improve the relevance of promotional campaigns

Advertising Services Used:
Meta Pixel / Google Ads / Other Service

These third-party providers may process information according to their own privacy policies.

Where required, optional advertising or analytics technologies will be activated only after appropriate consent is obtained.

9. Marketing Communications

Where you have consented or where otherwise permitted by applicable law, we may send:

Product updates

Promotional offers

Discount information

Website announcements

Abandoned-cart reminders

Customer surveys

Other marketing communication

You may unsubscribe from promotional emails by:

Using the unsubscribe option provided in the email; or

Contacting us at the privacy or support email address

Order confirmations, security notices, payment updates, delivery updates, policy notices, and customer-support messages are service communications and may continue even after you unsubscribe from marketing.

10. Discreet and Confidential Order Handling

We understand that personal wellness orders are private.

We make reasonable efforts to limit unnecessary disclosure of the nature of the product.

Orders are generally shipped in plain outer packaging. However, information required for order processing or legal compliance may appear on:

Shipping labels

Invoices

Tax documents

Payment records

Courier systems

Warehouse records

Such information may include the customer’s name, delivery address, contact information, order reference, invoice details, and legally required declarations.

11. How We May Share Information

We may share necessary personal information with trusted service providers involved in operating Mastiwala.in, including:

Website hosting providers

WordPress or WooCommerce service providers

Payment gateways

Banks and payment-service providers

Courier and logistics companies

Warehouse and fulfilment providers

Email-service providers

Customer-support tools

IT and website-maintenance providers

Analytics providers

Advertising platforms

Fraud-detection and security providers

Accountants, tax consultants, auditors, and legal advisers

Government, regulatory, judicial, or law-enforcement authorities where legally required

Only the information reasonably necessary for the relevant service should be shared.

Service providers may process personal information according to their contractual duties, legal obligations, and privacy policies.

12. Payment Gateways

Payments made through Mastiwala.in may be processed by an independent third-party payment gateway.

The payment gateway may collect and process payment credentials directly.

Customers should read the applicable payment provider’s privacy policy and terms before completing payment.

Mastiwala.in is not responsible for the independent privacy practices of a payment provider, except to the extent responsibility cannot be excluded under applicable law.

Payment Gateway Used:
[Enter Payment Gateway Name]

13. Courier and Delivery Partners

To deliver an order, we may share necessary information with courier and logistics providers, including:

Recipient name

Delivery address

PIN code

Contact number

Order or parcel reference

Cash on Delivery amount, where applicable

Courier partners may contact the recipient for delivery-related purposes.

Primary Courier or Shipping Partners:
[Enter Courier Partner Names, if desired]

14. No Sale of Personal Information

BigVed Company does not sell or rent customer personal information to unrelated third parties for their independent commercial use.

Information may be shared with service providers and business partners only for legitimate operational, legal, security, delivery, payment, analytics, or advertising purposes described in this Privacy Policy.

15. Business Transfers

If BigVed Company or Mastiwala.in undergoes a merger, acquisition, restructuring, sale, transfer of business, or similar transaction, relevant personal information may be transferred as part of that transaction.

Any such transfer will remain subject to applicable law and appropriate confidentiality requirements.

16. Legal Disclosure

We may disclose personal information where reasonably necessary to:

Comply with a law or legal process

Respond to a court order

Respond to a lawful government or regulatory request

Investigate fraud or cyber incidents

Protect the rights and safety of customers

Protect Mastiwala.in or BigVed Company

Enforce website policies

Establish, exercise, or defend legal claims

Prevent or investigate illegal activity

17. International Data Processing

Some website, hosting, analytics, advertising, email, cloud, or payment-service providers may process or store information outside India.

Where personal information is transferred or made accessible outside India, we will take reasonable steps to ensure that the processing is subject to applicable Indian law and any government restrictions relating to cross-border data transfers.

18. Data Retention

We retain personal information only for as long as reasonably necessary for:

The purpose for which it was collected

Order processing and delivery

Customer support

Returns and refunds

Fraud prevention

Security and system logs

GST, tax, accounting, and invoicing requirements

Legal and regulatory compliance

Resolving disputes

Enforcing agreements

Establishing or defending legal claims

Different categories of information may be retained for different periods.

Order, invoice, payment, and tax information may be retained for the period required under applicable taxation, accounting, and business laws.

When information is no longer required, we may securely delete, anonymise, or restrict access to it, subject to legal and operational requirements.

19. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access

Unauthorised disclosure

Loss

Misuse

Alteration

Accidental destruction

Fraudulent access

Security breaches

Measures may include:

Secure website connections

Access controls

Password protection

Restricted staff access

Data backups

Monitoring and security logs

Security updates

Hosting safeguards

Contractual requirements for service providers

No website, internet connection, database, or electronic transmission can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify us immediately if they suspect unauthorised access.

20. Personal Data Breach

If we become aware of a personal-data breach, we may:

Investigate the incident

Take measures to limit further harm

Secure affected systems

Notify affected individuals where legally required

Notify the relevant authority where legally required

Provide available information about protective steps

Take measures to prevent recurrence

The timing and method of any notice will depend on applicable law and the nature of the incident.

21. Your Privacy Rights

To the extent available under applicable law, you may have the right to:

Request information about personal data being processed

Request access to relevant personal information

Request correction of inaccurate information

Request completion of incomplete information

Request updating of outdated information

Request erasure of information that is no longer required

Withdraw consent for future processing

Opt out of marketing communication

Raise a grievance about the processing of personal information

Nominate another eligible individual to exercise applicable rights in specified circumstances

These rights may be subject to:

Identity verification

Existing orders or transactions

Fraud-prevention requirements

Legal-retention requirements

Tax and accounting obligations

Legal claims

Other lawful restrictions

22. How to Exercise Your Rights

Privacy requests must be submitted through email.

Privacy Request Email:
privacymastiwala@gmail.com

The request should include:

Full name

Registered email address

Registered mobile number, where applicable

Order number or account identifier, where applicable

Description of the requested action

Information reasonably required to verify identity

We may request additional information where reasonably necessary to verify that the request has been made by the correct person.

We will not ask for your UPI PIN, banking password, card PIN, or OTP to process a privacy request.

23. Correction and Updating of Information

Customers should ensure that their personal information is accurate and current.

You may request correction of:

Name

Email address

Contact number

Address

Account information

Other inaccurate personal information

A delivery-address change may not be possible after an order has been dispatched.

Certain invoice, tax, payment, or transaction records may not be altered where the original information must be retained for legal or accounting purposes.

24. Erasure and Account Deletion

You may request deletion of your customer account or eligible personal information by contacting the Privacy Contact.

Deletion may not be completed immediately where information must be retained for:

Pending orders

Payment disputes

Returns or refunds

Fraud prevention

Tax and accounting compliance

Legal claims

Government or regulatory requirements

Security logs required by law

Where deletion is approved, we may delete or anonymise eligible information within a reasonable period.

25. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent by contacting us.

Withdrawal will apply to future processing and will not invalidate processing already lawfully undertaken.

Withdrawal may affect your ability to use an optional feature or receive a requested service.

We may continue to process information where necessary to complete an order, provide a refund, comply with law, or protect legal rights.

26. Privacy Grievances

If you have a complaint regarding the collection, use, storage, disclosure, correction, or deletion of your personal information, contact:

Privacy Contact Person: [Enter Full Name]
Designation: [Enter Designation]
Privacy Email: [Enter Privacy Email Address]

We aim to acknowledge a valid privacy grievance within 48 hours and make reasonable efforts to resolve it within 30 days, subject to identity verification, complexity, and applicable law.

If the matter remains unresolved, you may use any remedy available under applicable Indian law.

27. Information Relating to Children

Mastiwala.in is intended exclusively for individuals aged 18 years or older.

We do not knowingly invite minors to create accounts, place orders, or provide personal information.

A person using Mastiwala.in or placing an order confirms that they are at least 18 years old.

If we reasonably believe that personal information has been submitted by a minor, we may:

Refuse or cancel the order

Restrict website access

Request age verification

Delete the information where appropriate

Take any action required by applicable law

A parent or lawful guardian who believes that a minor has provided personal information may contact our Privacy Contact.

28. Third-Party Links

Mastiwala.in may contain links to:

Payment providers

Courier tracking pages

Social-media platforms

External websites

Other third-party services

Third parties operate under their own terms and privacy policies.

We encourage users to review the privacy policy of any third-party service before providing personal information.

29. Social-Media Platforms

If you interact with Mastiwala.in through a social-media platform, that platform may collect or process information according to its own privacy policy.

Information publicly posted on social media may be visible to other users.

Please do not post order details, addresses, contact numbers, payment details, or other private information publicly.

30. Security Responsibilities of Customers

Customers should:

Use a strong account password

Avoid sharing login credentials

Log out from shared devices

Avoid sending OTPs or banking credentials

Verify that they are using www.mastiwala.in

Avoid unofficial payment links

Report suspicious communication

Keep email and device access secure

Mastiwala.in and BigVed Company will never ask for a UPI PIN, card PIN, banking password, or OTP.

31. Changes to This Privacy Policy

BigVed Company may update this Privacy Policy to reflect changes in:

Applicable law

Website functions

Business operations

Technology

Payment processes

Courier arrangements

Data-handling practices

Analytics or advertising services

The revised Privacy Policy will be published on Mastiwala.in with an updated “Last Updated” date.

Where a significant change materially affects how personal information is processed, an additional notice may be provided where reasonably required.

32. Relationship with Other Policies

This Privacy Policy should be read together with:

Terms and Conditions

About Us

Contact Us

Shipping and Delivery Policy

Return and Refund Policy

Cancellation Policy

Payment Policy

Cookie Policy, where separately published

33. Governing Law

This Privacy Policy is governed by the laws applicable in India.

Nothing in this Privacy Policy is intended to exclude any mandatory privacy or consumer right available under applicable law.

34. Contact Information

For privacy-related enquiries, requests, or grievances, contact:

Website: www.mastiwala.in
Website and Brand Name: Mastiwala.in
Business Name: BigVed Company

Privacy Contact Person:
Sagar Malik

Designation:
Manager

Privacy Email:
privacymastiwala@gmail.com

Customer Support Email:
mastiwalamart@gmail.com

Registered Business Address:
NH-58, M.Nagar, UP, 251001, India

Please include sufficient information to help us identify and respond to your request.

Thank you for trusting Mastiwala.in