1. Legal Business Information

Website and Brand Name: Mastiwala.in
Legal Business Name: BigVed Company
Website: www.mastiwala.in

All eligible invoices, payments, tax records, orders, and business transactions made through Mastiwala.in are processed under the legal business identity of BigVed Company.

2. Eligibility and Adults-Only Access

Mastiwala.in is intended exclusively for individuals who are 18 years of age or older and legally capable of entering into a binding agreement.

By accessing the website or placing an order, you confirm that:

– You are at least 18 years old
– You are legally competent to enter into a contract
– The information provided by you is accurate and complete
– You are purchasing the product for a lawful purpose
– You will use the product responsibly and privately
– You are not purchasing on behalf of a minor

We reserve the right to refuse or cancel an order where we reasonably believe that the customer is under 18 years of age or is otherwise not legally eligible to purchase.

3. Nature of Products

Mastiwala.in offers adult personal wellness, intimate-care, and related personal-use products.

Unless expressly stated otherwise, products available on the website:

– Are not medicines
– Are not medical treatments
– Are not intended to diagnose, treat, cure, or prevent any disease
– Are not substitutes for professional medical advice
– Do not guarantee any particular personal result

Individual comfort, fit, experience, suitability, and results may vary.

Customers should carefully read all product descriptions, material information, size details, usage instructions, cleaning instructions, warnings, and restrictions before placing an order or using a product.

4. Product Suitability and Responsible Use

Before using any product, customers should consider whether it is suitable for their individual requirements.

Customers should not use a product if:

– They are allergic or sensitive to its materials
– The product or packaging appears contaminated or damaged
– Use causes pain, irritation, swelling, numbness, injury, or discomfort
– They have a medical condition that may make use unsafe
– The product has been damaged, altered, or improperly stored

Use must be stopped immediately if irritation, pain, discomfort, or an unusual reaction occurs.

Customers with allergies, injuries, infections, skin sensitivity, or medical concerns should consult a qualified healthcare professional before use.

Products must be used only:

– For their intended purpose
– In accordance with provided instructions
– By consenting adults
– In a lawful, safe, and private manner

Mastiwala.in and BigVed Company do not support unsafe, unlawful, abusive, forced, or non-consensual use of any product.

5. Product Information

We make reasonable efforts to display accurate and current product information.

Product information may include:

– Product name
– Description
– Material
– Size or dimensions
– Colour or variation
– Quantity
– Price
– Usage guidance
– Cleaning instructions
– Safety warnings
– Availability

Actual product colour, appearance, packaging, labelling, or presentation may vary slightly because of:

– Screen or display settings
– Photography conditions
– Manufacturing updates
– Packaging changes
– Normal production variation

Minor differences that do not materially affect the product’s identity or intended function will not automatically be treated as defects.

6. Website Content

Information available on Mastiwala.in is provided for general product information and customer awareness.

Website content must not be treated as:

– Medical advice
– Medical diagnosis
– Legal advice
– Professional counselling
– A promise of guaranteed results

We may update, correct, remove, or modify website content where reasonably required.

7. Prices and Taxes

Product prices are displayed in Indian Rupees unless stated otherwise.

The price payable by the customer will be the price displayed during checkout, together with any applicable:

– GST or other tax
– Shipping charge
– Cash on Delivery charge
– Handling charge
– Discount or promotional adjustment

The complete payable amount will be displayed before the order is submitted.

Prices may change without prior notice. A price change will not ordinarily affect an order already validly accepted, except where there is an obvious pricing, technical, tax, or system error.

8. Pricing and Technical Errors

We make reasonable efforts to ensure that prices, discounts, product information, and availability are accurate.

However, errors may occasionally occur because of:

– Incorrect data entry
– Website malfunction
– Payment gateway error
– Inventory-system error
– Discount-configuration error
– Typographical mistake
– Technical interruption

If an obvious error is identified after an order is placed, we may:

– Contact the customer
– Correct the error
– Request confirmation at the corrected price
– Cancel the affected order
– Issue an eligible refund where payment was collected

We will not intentionally use incorrect pricing or misleading information to attract customers.

9. Placing an Order

An order is placed when the customer completes the checkout process and submits the order through Mastiwala.in.

The customer is responsible for reviewing:

– Selected product
– Size or variation
– Quantity
– Price
– Shipping charge
– Delivery address
– Contact details
– Payment method
– Final payable amount

before submitting the order.

An automated order-confirmation message confirms that we have received the order. It does not necessarily mean that the order has been accepted or dispatched.

10. Order Acceptance

An order is considered accepted after it has been successfully verified and processed for fulfilment.

We may refuse, hold, or cancel an order where:

– The product is unavailable
– Payment fails or cannot be verified
– The address is incomplete or unserviceable
– Customer information is incorrect
– Required verification is not completed
– The order appears fraudulent or unauthorised
– The order violates these Terms and Conditions
– The product cannot legally or operationally be delivered
– An obvious pricing or technical error has occurred
– Circumstances beyond reasonable control prevent fulfilment

Where payment has already been collected for an order cancelled by us, an eligible refund will be processed according to our Cancellation Policy and applicable law.

11. Order Verification

We may verify an order before dispatch to prevent fraud, delivery failure, or misuse.

Verification may include confirmation through:

– Email
– Telephone, where available
– Automated order communication
– Payment verification
– Address verification
– Another reasonable method

Failure to complete reasonable verification may result in the order being placed on hold or cancelled.

12. Customer Information

Customers must provide accurate, current, and complete information, including:

– Full name
– Active contact details
– Complete delivery address
– Correct PIN code
– Valid payment information
– Other information reasonably required to complete the order

We are not responsible for delay or failed delivery caused by inaccurate, incomplete, misleading, or outdated information provided by the customer, subject to applicable law.

13. Customer Accounts

Some website features may allow customers to create an account.

Customers are responsible for:

– Keeping account credentials confidential
– Maintaining accurate account information
– Preventing unauthorised access
– Logging out from shared devices
– Informing us about suspected misuse

We may restrict or suspend an account where there is reasonable evidence of:

– Fraud
– Unauthorised access
– Policy abuse
– False information
– Repeated delivery refusal
– Misuse of offers
– Unlawful activity

14. Payment

Available payment methods may include:

– UPI
– Debit or credit card
– Net banking
– Supported payment wallets
– Other online payment methods
– Cash on Delivery, where available

Payment availability may depend on the product, order value, delivery location, payment provider, courier coverage, or internal risk assessment.

Online payments may be processed by independent payment gateways or financial-service providers.

Mastiwala.in and BigVed Company will never ask customers to share:

– UPI PIN
– Card PIN
– Banking password
– Internet-banking password
– One-Time Password or OTP

15. Cash on Delivery

Cash on Delivery may not be available for every product, order, customer, or PIN code.

Cash on Delivery orders may require verification before dispatch.

Customers must pay the complete payable amount at the time of delivery.

The courier representative is generally not authorised to:

– Open the parcel before payment
– Accept partial payment
– Change the order price
– Approve a return or refund
– Provide detailed product guidance
– Resolve customer complaints

Repeated refusal of confirmed Cash on Delivery orders may result in Cash on Delivery being restricted for future purchases.

16. Shipping and Delivery

Shipping, dispatch, tracking, delivery attempts, discreet packaging, failed delivery, and shipping charges are governed by our Shipping and Delivery Policy.

Delivery dates are estimates and may be affected by:

– Courier operations
– Customer location
– Weather
– Public holidays
– Government restrictions
– Transportation interruption
– Customer unavailability
– Incorrect delivery details
– Circumstances beyond reasonable control

Customers should review the Shipping and Delivery Policy before placing an order.

17. Discreet Packaging

Orders are generally shipped in plain and discreet outer packaging.

The parcel will generally not display product photographs or unnecessary information describing the personal nature of the item.

However, information required for lawful and operational purposes may appear on the parcel, invoice, or shipping label, including:

– Recipient name
– Delivery address
– Contact details
– Order reference
– Invoice information
– Courier information
– Required tax or regulatory declarations

18. Cancellation

Order cancellation is governed by our Cancellation Policy.

Customers should submit a cancellation request as soon as possible.

Cancellation may not be possible after an order has been packed, handed over to the courier partner, or dispatched.

An order is not considered cancelled until written confirmation is issued by Mastiwala.in.

19. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy.

Many products sold on Mastiwala.in are personal-use, intimate-care, or hygiene-sensitive products.

For hygiene and safety reasons, such products may not ordinarily be returned after they have been:

– Opened
– Unsealed
– Used
– Tried or worn
– Washed
– Altered
– Removed from protective packaging

This restriction does not remove the customer’s rights where the product is damaged, defective, incorrect, incomplete, materially different from its description, or otherwise eligible for a remedy under applicable law.

20. Offers, Coupons, and Promotions

Discounts, coupons, bundle offers, free gifts, and promotional benefits may be subject to separate conditions.

Unless otherwise stated:

– Offers cannot be exchanged for cash
– Only one coupon may be permitted per order
– Offers may have an expiry date
– Minimum-order conditions may apply
– Certain products may be excluded
– Offers may be withdrawn where there is fraud, misuse, or a technical error
– Refunds may be calculated according to the amount actually paid

Promotional conditions displayed at the time of purchase will form part of these Terms and Conditions.

21. Prohibited Activities

Users must not:

– Use the website for an unlawful purpose
– Place an order using false information
– Use another person’s payment method without permission
– Attempt to access another customer’s account
– Interfere with website security
– Upload malware, viruses, or harmful code
– Copy or misuse website content
– Submit fraudulent refund or replacement claims
– Manipulate prices, coupons, or website functions
– Resell products while falsely claiming authorisation
– Harass, threaten, or abuse staff or service providers
– Use products for unlawful, abusive, or non-consensual purposes
– Attempt to collect customer or business data without permission

We may restrict access, cancel orders, suspend accounts, or take lawful action where these conditions are violated.

22. Fraudulent Claims

We reserve the right to investigate claims involving:

– False damage reports
– Edited or misleading evidence
– Product substitution
– Intentional product damage
– Repeated suspicious complaints
– Fraudulent chargebacks
– Unauthorised payment disputes
– Abuse of Cash on Delivery
– Misuse of promotional offers

A claim may be rejected where reasonable verification shows fraud, misuse, or material misrepresentation.

Nothing in this section prevents a genuine customer from exercising lawful consumer rights.

23. Intellectual Property

Unless otherwise stated, the content available on Mastiwala.in, including:

– Website name and branding
– Logos
– Product descriptions
– Text
– Graphics
– Photographs
– Videos
– Layout
– Design elements
– Software and website content

is owned by, licensed to, or lawfully used by BigVed Company.

Users may view the website for personal and non-commercial purposes.

No content may be copied, reproduced, republished, distributed, modified, sold, or commercially exploited without prior written permission, except where permitted by law.

24. Customer Reviews and Submitted Content

Where customers are allowed to submit reviews, photographs, videos, or feedback, they confirm that:

– The content is genuine
– They have the right to submit it
– It does not violate another person’s privacy
– It is not unlawful, abusive, misleading, or defamatory
– It does not contain confidential payment information
– It does not include explicit content prohibited by the website

We may moderate or remove submitted content that violates these Terms and Conditions.

We will not knowingly publish customer contact details or confidential order information as part of a public review.

25. Third-Party Services and Links

Mastiwala.in may use or link to independent third-party services, including:

– Payment gateways
– Courier tracking websites
– Analytics providers
– Advertising platforms
– Social-media platforms
– Hosting providers
– Other technology providers

Third-party services operate under their own terms and privacy policies.

BigVed Company is not responsible for the independent actions, content, availability, or data practices of a third-party service, except where responsibility cannot lawfully be excluded.

26. Privacy

Collection and processing of personal information are governed by our Privacy Policy.

By using Mastiwala.in, customers acknowledge that necessary information may be shared with payment, courier, hosting, technology, fulfilment, security, and support providers for legitimate business purposes.

Customers should review the Privacy Policy before placing an order.

27. Website Availability

We aim to keep Mastiwala.in accessible and functional.

However, uninterrupted website availability cannot be guaranteed.

The website may be temporarily unavailable because of:

– Maintenance
– Hosting interruption
– Technical error
– Cybersecurity incident
– Payment-service failure
– Internet disruption
– Website updates
– Circumstances beyond reasonable control

We may modify, suspend, or discontinue any website feature where reasonably required.

28. Disclaimer of Warranties

Mastiwala.in, its content, and its services are provided on an “as available” basis, subject to applicable law.

We do not guarantee that:

– The website will always be uninterrupted
– Every technical error will be immediately corrected
– A product will produce an identical result for every customer
– Every product will meet a customer’s personal preference
– Every third-party service will remain continuously available

Nothing in these Terms and Conditions excludes any warranty or consumer protection that cannot legally be excluded.

29. Limitation of Liability

To the extent permitted by applicable law, Mastiwala.in and BigVed Company will not be responsible for indirect, incidental, or consequential loss arising from:

– Misuse of a product
– Failure to follow instructions
– Use despite a known allergy or medical concern
– Unauthorised account access caused by the customer
– Sharing confidential payment credentials
– Incorrect delivery information
– Unofficial payment links or impersonation scams
– Third-party service interruption
– Events beyond reasonable control

This limitation does not apply where liability cannot lawfully be excluded, including mandatory consumer remedies.

30. Indemnity

To the extent permitted by applicable law, users agree to be responsible for loss, damage, expense, or legal claims arising from their:

– Unlawful use of the website
– Fraudulent transaction
– Misuse of a product
– Violation of another person’s rights
– Breach of these Terms and Conditions
– Submission of false or misleading information

This provision will not apply to liability caused by BigVed Company’s own unlawful conduct or responsibility that cannot legally be excluded.

31. Force Majeure

BigVed Company will not be responsible for delay or failure caused by circumstances beyond reasonable control, including:

– Natural disasters
– Flood, fire, or severe weather
– Epidemic or public-health emergency
– War or civil disturbance
– Government action
– Legal restrictions
– Transportation shutdown
– Courier disruption
– Strike
– Internet or payment-system failure
– Supply-chain interruption
– Other unavoidable events

We will make reasonable efforts to resume affected services and resolve pending orders when normal operations become possible.

32. Grievance Redressal

Customers should first contact regular customer support for an order or service-related concern.

If the matter remains unresolved, the customer may contact the Grievance Officer using the details available on our Contact Us page.

The complaint should include:

– Customer’s full name
– Order number
– Registered contact details
– Complete description of the complaint
– Previous customer-support communication
– Relevant documents, photographs, or videos

Complaints will be handled according to applicable law and the grievance procedure published on Mastiwala.in.

33. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws applicable in India.

The parties should first make reasonable efforts to resolve a dispute through customer support and the grievance-redressal process.

If a dispute cannot be resolved, it may be submitted to a court, consumer commission, regulatory authority, or other competent forum having jurisdiction under applicable law.

Nothing in these Terms and Conditions limits a customer’s right to approach a consumer commission or another statutory authority available under applicable law.

34. Changes to These Terms

BigVed Company may update these Terms and Conditions to reflect changes in:

– Applicable law
– Website functionality
– Business operations
– Product range
– Payment methods
– Courier processes
– Customer-support procedures

The revised Terms and Conditions will be published on Mastiwala.in with an updated “Last Updated” date.

The terms generally applicable to an order will be the version displayed at the time the order was placed, subject to applicable law.

35. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

36. No Waiver

Failure by BigVed Company to enforce any provision on one occasion does not permanently waive the right to enforce that provision later.

37. Entire Agreement

These Terms and Conditions, together with the policies referenced below, form the agreement governing the customer’s use of Mastiwala.in:

– Privacy Policy
– Shipping and Delivery Policy
– Return and Refund Policy
– Cancellation Policy
– Payment Policy
– Contact Us and Grievance Policy
– Product-specific instructions and warnings
– Promotional conditions displayed at checkout

38. Cookies and Similar Technologies

Mastiwala.in may use cookies and similar technologies for essential website functions, security, shopping-cart operations, checkout, analytics, advertising measurement, and user preferences.
The use of cookies and the choices available to users are explained in our Cookie Policy and Privacy Policy. By using the website, users may manage optional cookie preferences through the available Cookie Settings tool.

39. Contact Information

For questions relating to these Terms and Conditions, contact:

Website: www.mastiwala.in
Website and Brand Name: Mastiwala.in
Business Name: BigVed Company

Customer Support Email: mastiwalamart@gmail.com

Customer Care Number: +919760868788

Grievance Officer: Sagar Malik

Grievance Email: sagarmastiwala@gmail.com

Thank you for using Mastiwala.in