Contact Us
Get in Touch with Mastiwala.in
Thank you for visiting Mastiwala.in, an online adult personal wellness platform.
We are committed to providing clear, professional, and confidential customer support.
For assistance related to products, orders, payments, shipping, delivery, cancellations, returns, replacements, refunds, or general enquiries, please contact us using the official details provided below.
Customer Support
Website: www.mastiwala.in
Customer Support Email: mastiwalamart@gmail.com
Customer Care Number: +919760868788
Support Hours: Monday to Saturday: 10:00AM to 5:00PM
Sunday and Public Holidays: Closed
Customer enquiries received outside regular support hours may be reviewed on the next working day.
Business Information
Website and Brand Name: Mastiwala.in
Business Name: BigVed Company
Registered Business Address: NH-58, M.Nagar, UP, 251001, India
Mastiwala.in is owned and operated by BigVed Company. Eligible orders, invoices, payments, tax records, and business transactions conducted through this website are processed under the legal identity of BigVed Company.
How to Contact Us
Customers may contact us through our official customer support email or customer-care number.
When contacting us regarding an existing order, please provide:
– Your full name
– Registered mobile number
– Registered email address, where applicable
– Order number
– Product name
– A clear description of your question or concern
– Relevant photographs or videos, where reasonably required
Providing complete information will help us identify the order and respond more effectively.
Please mention your order number in the email subject line whenever possible.
Product Enquiries
Customers may contact us before placing an order for general information related to:
– Product description
– Product material
– Available size or variation
– General usage instructions
– Cleaning and storage guidance
– Product availability
– Pricing and applicable offers
– Shipping availability
Our customer support team provides general product information only.
We do not provide medical diagnosis, treatment, prescriptions, or professional medical advice.
Order-Related Assistance
Customers may contact us for assistance with:
– Placing an order
– Order confirmation
– Payment status
– Updating delivery information
– Order tracking
– Shipping delays
– Delivery attempts
– Cancellation requests
– Incorrect products
– Missing items
– Damaged products
– Return or replacement eligibility
– Refund status
Cancellation, return, replacement, and refund requests will be handled in accordance with the applicable policies published on Mastiwala.in.
Response Time
We aim to acknowledge genuine customer enquiries within a reasonable time.
Most customer support emails are generally reviewed within 48 hours during regular business days.
Some matters may require additional time where verification is required from the payment gateway, courier partner, warehouse, manufacturer, or another service provider.
Response and resolution times may also be affected by weekends, public holidays, natural events, transportation interruptions, technical issues, or circumstances beyond our reasonable control.
Grievance Redressal
If your concern has not been resolved through regular customer support, you may contact our Grievance Officer.
Name of Grievance Officer: Sagar Malik
Designation:
Grievance Officer
Grievance Email: sagarmastiwala@gmail.com
Grievance Contact Number: +919760868788
When submitting a grievance, please provide:
– Your full name
– Registered contact details
– Order number, where applicable
– Date of purchase
– Details of your previous communication with customer support
– A complete description of the complaint
– Relevant supporting documents, photographs, or payment records
The Grievance Officer will acknowledge the receipt of a valid consumer complaint within 48 hours and will make reasonable efforts to resolve it within one month from the date of receipt.
Damaged, Incorrect, or Missing Product
If you receive a damaged, incorrect, incomplete, or missing product, please contact customer support within the time specified in our Return and Refund Policy.
You may be required to provide:
– Clear photographs of the parcel
– A complete unboxing video
– Photograph of the shipping label
– Photograph of the product received
– Order invoice or order confirmation
– Details of the issue
Claims may be declined if sufficient verification material is not provided or if the request does not meet the conditions stated in our Return and Refund Policy.
Do not use, wash, alter, damage, or dispose of the product while a complaint is under review.
Returns Address
Products must not be returned to our registered business address without prior written approval from Mastiwala.in.
After a return or replacement request is approved, the customer will be provided with the applicable instructions and authorised return address.
Any unauthorised parcel sent without prior approval may not be accepted or processed.
Privacy and Confidentiality
We understand that personal wellness purchases require discretion.
Information shared with our customer support or Grievance Officer will be used only for legitimate purposes, including:
– Identifying the customer
– Verifying an order
– Responding to an enquiry
– Resolving a complaint
– Processing a cancellation, return, replacement, or refund
– Preventing fraud and misuse
– Maintaining legally required records
– Complying with applicable laws
For more information, please review our Privacy Policy.
Important Security Notice
Mastiwala.in and BigVed Company will never ask customers to share their:
– UPI PIN
– Debit or credit card PIN
– Internet banking password
– Card password
– Account password
– One-Time Password or OTP
– Complete debit or credit card details
Customers must not share confidential payment or banking information through email, telephone, messaging services, or any other communication method.
Mastiwala.in and BigVed Company will not be responsible for losses caused by a customer voluntarily sharing confidential credentials with an unauthorised person, subject to applicable law.
Official Communication
Customers should communicate only through the official contact details displayed on Mastiwala.in.
We are not responsible for unauthorised websites, social-media accounts, telephone numbers, email addresses, agents, or individuals falsely claiming to represent Mastiwala.in or BigVed Company.
Customers should verify any payment or communication request before taking action.
No Medical Support
Our customer support team is not authorised to provide medical advice, diagnosis, or treatment.
If you experience pain, irritation, allergy, swelling, injury, infection, discomfort, or any unusual reaction, stop using the product and consult a qualified healthcare professional.
Adults Only
Mastiwala.in is intended exclusively for individuals who are 18 years of age or older.
Customer support may refuse assistance relating to an order where there is reasonable concern that the website or product is being accessed or purchased by a minor.
Policy Acceptance
By accessing Mastiwala.in, contacting our customer support, or placing an order, you agree that your enquiry will be handled in accordance with our:
– Terms and Conditions
– Privacy Policy
– Shipping and Delivery Policy
– Cancellation Policy
– Return and Refund Policy
– Other applicable website policies
For customer assistance, please contact:
Customer Support Email: mastiwalamart@gmail.com
Thank you for choosing Mastiwala.in